FILL OUT THE FORM TO THE RIGHT, THEN DOWNLOAD & FILL OUT A CONTRACT AND SEND BACK TO US.  As soon all paperwork has been sent to us we can assign a system to you. First come, first serve! See below for a Q&A on renting.


What's included in the home unit rental?

Both our rental plans include all materials required to train (including paste), access to online support forum moderated by expert trainers, access to regular check-ins with staff trainer via text, email, phone or Skype. You supply your own headphones.  We've learned everyone would prefer to use their own!  Any headphones or earbuds will be fine, just no noise-canceling headphones or bluetooth headphones please.

PLEASE NOTE: Shipping costs are not included in monthly plan and billed separately. We offer a flat-rate shipping cost of $50 anywhere in US (one way only, $75 to Canada). Return shipment is the renter's responsibility.  You can also pick it up for free at any of our in NYC, LA or Colorado.

When is payment due?

Payment is not due until we have a system assigned to you and you're ready to pick it up (or equipment is ready to be shipped). 

What if I am not home to sign for package?

If you choose to have the equipment shipped we can also ship it to the nearest FedEx location for you to pick up from there. If so, please provide us with that address in the contract.

Contract Questions?

If you rather want to call in the credit card, you can. Just call one of our Rental Managers: Sara 323-686-2717 or Alison 929-352-3504. 

How long before my equipment arrives?

It usually takes around three weeks to get your system to your door.  Our clients get to decide how long they rent and sometimes they extend beyond the recommended two months; therefore it's difficult for us to know an exact date of availability. Once we have a system available and you're next on waitlist, please respond to our email right away. We can only have it on hold for 24h.

Does neurofeedback work the same when training at home as the in-office sessions?  

Yes.  The technology is exactly the same.  The only difference is that the Professional unit has graphing capabilities but we don't use the quantitative data to decide the training protocol or to assess progress. 

How do I know if it's working?   

We strongly recommend all renters fill out our Checklist of Concerns prior to starting and then again, after every 8 sessions. For example, when clients see their rate of 10 for "Feel Anxious" turn into a 4 (10 being worst), they know the training is doing something good for them!

How difficult is it to learn how to run sessions?  

Learning how to use the equipment will take you approximately 10-15 minutes.  There are only 3 items you need to get familiar with: the computer, the amplifier, and the sensors.  There are only 3 buttons that you'll need to press on the computer.  And you can learn how to place the EEG sensors on your head from a 3-minute video.  You may get some EEG paste in your hair the first time, but it's water-soluable and comes out easily! 

What is the minimum and maximum amount of time for which I can rent the NeurOptimal® Neurofeedback Trainer? 

Minimum time to rent the neurofeedback equipment is one month. However, the best results is by renting for 2 months. Read a case study on the best uses of neurofeedback home system. After the first month's rental, one can choose to extend for another month or two weeks.

Why is two months rental recommended? 

The best training results occur when clients train for 2 - 4 months, with 2 days’ sleep between training sessions.  If you rent for 2 months, that would look like 2-3 sessions per week, for a total of 20-30 sessions.  Read our case study: How to Get Best Results in Neurofeedback Training

Is it difficult to learn where to place the EEG sensors on the head?  

In a word, no.  The sites on head C3 and C4 are actually large areas approximately half-way between the tip of the top of the ear and the crown of the head.  Anywhere in that area is considered a good location!  Trivia: did you know that the EEG sensors on the head pick up 95% of the electrical information on the entire head, and only 5% of that information is site specific?  In other words, don't worry, you have it in the right place!

Read more FAQs and watch videos on how to set up the equipment >

  Have a specific question about neurofeedback training?

Schedule Your 15 Min. Consultation With A Neurofeedback Trainer