CORONAVIRUS COVID-19 COMPANY POLICY

COVID-19 Update and Practices for Neurofeedback Training Co.

We wanted to share with you some minor changes we have made in order to best serve our clients during the COVID-19 pandemic.

In-office Neurofeedback Sessions

NYC Neurofeedback Training Co.

COVID 19 UPDATES ON REOPENING OF NYC OFFICE

We are excited to announce that Neurofeedback Training Co., will again see clients in our office as of (Jun. 27th, 2020)

As we adjust our schedules and office flow to support recommendations by the CDC, we ask for your patience and understanding as we move through difference phases of reopening. Here’s what you can expect from us, and what we ask from you, during this time

 

 

Neurofeedback at Home

The system we use for in-office sessions, NeurOptimal 3.0, is a fully automated system that can also be used for home. If you cannot make an appointment we recommend renting a home system. Learn about the procedures we take below to keep the rental equipment safe.

Disinfecting Home Neurofeedback Rentals

We have always maintained the highest sanitation standards for our home rental units.  All systems are wiped down with disinfectant in between rentals, so this practice has not changed.  In addition, to protect our staff and customers, our rental managers now wear masks and gloves when handling all units.

Inventory

Given the changes with shelter-in-place orders in most states we have seen an increase in home neurofeedback rentals.  We are doing our best to get units to our customers in the shortest time possible.  If there is a wait, we will let you know an approximate delivery date and send you updates every few days.  

Our goal is to meet our customers’ needs in the shortest time possible.  We want everyone to have the benefit of NeurOptimal® as soon as possible in this very stressful time.

Shipping

We are offering free delivery and pick-up in New York City for those who would have chosen the free pick-up in our office. Free pick-up and drop-off is also available at our other locations in North Denver and Northeast Los Angeles. 

We are also offering home pick-up from FedEx so that clients do not need to go out to return their system.  Please remember to keep your box and return label for an easy return.

Fed-Ex is our carrier of choice and is operating 1-2 days slower than normal.  You can see FedEx’s updates here regarding changes due to COVID-19


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Instagram-photo-of-neurofeedback-home-system-transparent-bg-1Related: Home System Rental Guide

Our pricing plans range from $600 and up. Multiple people in the same household can train at home. Rent for a month and extend as long as you wish.

Limited systems available due to high demand. If picking up a rental at your in-office appointment make sure to reserve your rental one week prior as we have limited systems available. Payment won't go through until 24h before pick-up and rental cycle starts the day after receiving the equipment.

 

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Or contact Sara at 323-686-2717 (PST) for specific questions.