SHIPPING POLICY

 

At Neurofeedback Training Co. we ship the neurofeedback home unit rental everywhere in the continental U.S.. We offer flat-rate shipping (2 business days) for only $75 on all orders via FedEx, which includes a return label and shipping insurance.

Signature is required to receive the package. Option available to ship it to your near-by FedEx location.

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How our business responds to the coronavirus (COVID-19) concerns

All our rental equipment and its components are wiped down thouroughly with a disinfectant prior shipment. We ask our clients to do the same if possible and always keep the equipment clean while using it.

Neurofeedback At Home

Inventory

Given the changes with shelter-in-place orders in most states we have seen an increase in home neurofeedback rentals.  We are doing our best to get units to our customers in the shortest time possible.  If there is a wait, we will let you know an approximate delivery date and send you updates every few days.  

Our goal is to meet our customers’ needs in the shortest time possible.  We want everyone to have the benefit of NeurOptimal® as soon as possible in this very stressful time.

Shipping & Pick up Locations

Free pick-up and drop-off is available at our locations in, New York City (Union Square), North Denver and Northeast Los Angeles (Mt. Washington). 

We are also offering home pick-up from FedEx so that clients do not need to go out to return their system.  Please remember to keep your box and return label for an easy return.

Fed-Ex is our carrier of choice and is operating 1-2 days slower than normal.  You can see FedEx’s updates here regarding changes due to COVID-19

Good to know about your Shipment

  • Signature is required. We cannot ship to a P.O. box. Enter your closest FedEx location address in your reservation and pick up in person
  • Please re-use the packaging material or buy your own if you no longer have the box.
  • Before a system is rented and shipped, not only do we clean all physical parts thoroughly but we also do software maintenance on the system to make sure it is up-to-date and working properly

Shipment to Canada

We also offer shipping to Canada at a flat-rate of $100 one-way (ground shipment 5-6 business days) with a 2 month minimum rental time. Please note that the return shipment is the renter's responsibility as we are not able to include return label for international orders.

Shipment to Europe or any other countries

If you’d like to ship to any other country, please reach out to us at info@neurofeedbacktraining.com for more information.

Free Pick Up Locations

Pick up or drop off for free available at our locations in New York City, NY, Northeast Los Angeles, CA and Denver, Colorado. The pick up and drop off is available in North Denver via a secure lock box and the pick up in NYC and LA is by appointment only (and only after a reservation and contract has been signed).

Shipment to Los Angeles Metro Area Residents and California

Flat-rate local shipment for $60 is available for residents in the Los Angeles metro area. If located outside of Los Angeles the shipping cost will be $75 flat-rate. Shipment cost includes return and shipping insurance. Shipping within Los Angeles metro area takes 1-2 business days via FedEx and signature is required (no PO boxes).

Shipment to Portland, OR and Seattle, WA Residents

Flat-rate shipment for $60 is available for residents in Portland, OR or Seattle, WA. Shipment also includes return and insurance. Shipment takes 2-3 business days.

Shipment to Hawaii and Alaska

Shipment cost to Hawaii and Alaska is $75 which includes return shipment and shipping insurance. However, the shipping time is longer and takes 4-5 business days. Due to the high cost of shipment to Hawaii and Alaska, two month's minimum rental is required. 

How to Request the Home Neurofeedback Rental Equipment

To proceed with a rental, fill out the form here and proceed with the next steps. If reaching out on a weekend or holiday, we'll get back to you the following business day.

For more Q&A on the renting process, see this rental guide or use the lower right Chat Widget to talk to a trainer.