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SHIPPING POLICY
Neurofeedback Training Co. is proud to offer nationwide shipping of our top-quality neurofeedback home units within the continental U.S. With our convenient flat-rate shipping option, your order will arrive at your doorstep in just 2 business days with FedEx Express shipment.
Before any system is rented and shipped, our dedicated team goes above and beyond to ensure its pristine condition. Not only do we meticulously clean all physical parts, but we also perform thorough software maintenance to guarantee that the system is up-to-date and functioning flawlessly.
All our rental equipment and its components are wiped down thouroughly with a disinfectant prior shipment. We ask our clients to do the same if possible and always keep the equipment clean while using it.
Neurofeedback At Home
Inventory
We are doing our best to get units to our customers in the shortest time possible. If there is a wait, we will let you know an approximate delivery date and send you updates every few days.
Our goal is to meet our customers’ needs in the shortest time possible. We want everyone to have the benefit of NeurOptimal® as soon as possible in this very stressful time.
Shipping & Pick up Locations
Free pick-up and drop-off is available at our clinic in New York City (Union Square)
We are also offering home pick-up from FedEx so that clients do not need to go out to return their system. Please remember to keep your box and return label for an easy return.
Fed-Ex is our carrier of choice.
Good to know about your Shipment
- Signature is required. We cannot ship to a P.O. box. Enter your closest FedEx location address in your reservation and pick up in person
- Please re-use the packaging material, get a Extra Large FedEx box at their office, or buy your own if you no longer have the box.
Shipment to Canada
We also offer shipping to Canada at a flat-rate of $100 one-way (ground shipment 5-6 business days) with a 2 month minimum rental time. Please note that the return shipment is the renter's responsibility as we are not able to include return label for international orders.
Shipment to Europe or any other countries
If you’d like to ship to any other country, please reach out to us at info@neurofeedbacktraining.com for more information.
Free Pick Up Locations
Pick up or drop off for free is only available at our clinic in New York City, NY or when scheduling an in-person session at our Los Angeles location.
Shipment to Los Angeles Metro Area Residents and California
Flat-rate local shipment typically takes 1-2 business days for residents in the Los Angeles metro area. If coming in for an in-person neurofeedback session, the equipment may be picked up. A reservation must be made prior pick up.
Shipment to Portland, OR and Seattle, WA Residents
Flat-rate shipment to Oregon and Washington State Shipment takes 2 business days via FedEx.
Shipment to Hawaii and Alaska
Shipment cost to Hawaii and Alaska ( two months' minimum rental).
How to Request the Home Neurofeedback Rental Equipment
To proceed with a rental, fill out the form here
For more Q&A on the renting process, see this rental guide or use the lower right Chat Widget to talk to a trainer.
