NEUROFEEDBACK HOME SYSTEM RENTING GUIDE
In this renting guide we go over common questions about neurofeedback training and the renting process – how it works, how much it costs and how many sessions you need.
How Can I Rent A Home System?
Click here to fill out a form to request a rental.
After filling out the form you will be prompted to fill out a contract electronically via an app. Please sign this back to us asap so we can assign a system to you. If there is a wait — a contract is needed to be added to our waitlist.
Your rental manager coaches, Sara, Alison or Kate will email to confirm your request and let you know when we have a system available.
There is currently no wait for a home rental! First come, first serve.
Neurofeedback Review from a Rental Client:
“I rented a Home System and was immediately impressed with the careful organization of materials and instructions. It is easy for a technological dinosaur like myself to use! The effect on myself is beyond adequate description. Daily increasing peace, focus, and especially less stressful response to the challenges I face.”
GOOD TO KNOW ABOUT YOUR RENTAL
How much does the Neurofeedback equipment cost to rent?
We offer three different monthly plans. Cost per session can be as low as $40/session or $60/session or even lower if training with the Unlimited Package Plan. See our pricing here. Each rental plan is for 30 days and starts the day after you pick up or receive the system and is due back (or to be shipped back) the day after your due date. We recommend renting for 2-3 months for best results. However you'd rent month by month and decide how long you'd like to keep it. View Pricing & Our Rental Packages
What’s the cost of shipping? Is it included?
Shipping costs are not included and billed separately. We offer one-way shipment anywhere in US for a $50 flat-fee (3-4 business days) and shipment to Canada is $100 (5 business days). Free pick-up is also available at our locations in NYC, Los Angeles, Pasadena or Boulder, Colorado. Please note, if having the package shipped to you, signature is required. We can also ship it to your near by FedEx location. Return shipment is the renters responsibility. When returning the shipment, please use a tracking shipment company and add “$1000 added value” or “$1000 insurance” to the package to cover any shipping damages and ship it with 2 day shipment.
Is it difficult to set up the system?
No, the system is very easy to use and we provide an instruction packet with each home system. There is also a video to watch here to learn how to place the sensors. One can also schedule a session when picking up and we can show you how to use it. An in person demo session costs around $75 depending on which location.
Do we accept insurance?
No. We do not accept insurance. We accept credit cards, cash and checks. We can however provide an invoice to submit to insurance.
How long does it take to get the home system rental?
First come, first serve! If we have no wait, and contract has been submitted, it takes about 3-4 business days for shipment (5 business days to Canada) and 1-2 business days for pick up at any of our locations. The sooner we have a contract the sooner you'll get the system! Start renting >
When is payment due?
First month's payment is due 24h prior pick up/shipment. We won't charge you until you have confirmed you are ready to rent.
Why is 2-3 month's rental recommended?
After nine years of renting, best training results occur when people train for 2 - 4 months, with 2 days’ sleep between training sessions. If you rent for 2 months, that would look like 2-3 sessions per week, for a total of 20-30 sessions.
How many sessions should I run per week?
We usually recommend 1-3 sessions per week per trainee, though you can train up to 5 times per week. The minimum we recommend is once a week because through the training you are learning a new way of decision making and, like learning a new language, the more frequently the brain practices, the faster we learn.
Are the Systems Up-To-Date? Do I need to get my own paste?
All our rental plans include the software update NeurOptimal 3.0 and all materials required to train (including paste), access to online support forum moderated by expert trainers, access to tech support for troubleshooting the equipment and regular check-ins with staff trainer via text, email, phone or Skype. However, we do not provide headphones which you'd need for doing the training at home. Any headphones can be used except noise-canceling ones.
PLEASE NOTE” Also, with the 3.0 software update, access to the internet is now required to allow the software to do automatic updates to function properly. If you do not have internet access let us know prior renting.
If I do 30 sessions in 30 days will that have the same effect as 30 sessions over 3 months?
No. While your brain will learn a lot about itself if you train every day for a month the value of spreading those trainings over 3 months is that it gives you time to shift your behavior and thought patterns time to adapt.
What if one cannot perform all included sessions in one month?
The monthly fee is regardless of how many sessions one completes. If you don't finish all sessions the first month, you can always extend an additional month or two weeks to finish all your sessions. You can also downgrade or upgrade to another plan if needed. See here for pricing.
What do I do if I have trouble with my equipment?
Email your rental manager immediately with a description of the problem and include the best way/time to reach you. Contact us here. It's important that you read the Guidelines that came with the equipment and follow our instructions how to handle the equipment.
What is the minimum and maximum amount of time for which I can rent the NeurOptimal® Neurofeedback Trainer?
Minimum time to rent the neurofeedback equipment is one month. However, the best results is by renting for 2-3 months. Read about the best uses of neurofeedback home system. After the first month's rental, one can choose to extend for another month or two weeks.
Why do we recommend that a parent also train if they are renting a machine primarily for their child’s issues?
We, hands down, hear the most glowing reports from families where multiple family members are training. Particularly when a parent is training as well. A calm, focused and de-stressed parent is a huge support for the child. Well being is contagious! And everyone can benefit from calm and focused energy whether it be for school performance, interpersonal communication or general stress support.